Frequently Asked Questions
Booking & Check-In
Information about bookings, payments and check-in.
Q: What time is check-in and check-out?
2:00 pm is check in time 10:00 am is check out time Office hours are: Monday to Friday 8.30am to 4.30pm Saturday 8.30am to 12pm Sunday and Public Holidays CLOSED If arriving outside office hours please contact office prior to arrival so after Hours Instructions may be given
Q: Do you require a security bond upon check-in?
Only if you do not have a current and valid Credit Card. For security purposes only
Q: Is after hours check-in available?
YES Please contact office for codes
Q: Can I have a late check-out?
Unfortunately, not always available
Q: When do I have to pay a deposit?
At the time of Reservation
Q: What are the reception hours?
Monday to Friday 8.30am to 4.30pm Saturday 8.30am to 12pm Sunday and Public Holidays CLOSED Arriving outside these hours you will require Late Arrival Instructions These can be obtained by contacting Reception.
Q: Can I book theme park tickets at reception?
Yes , enjoy your holiday and let US worry about your tickets. Specials available upon request and NO Credit Card Charges
Q: Are Pets allowed?
Unfortunately no we do not allow pets or animals on site.
Services & Facilities FAQ's
General information about our accommodation services and on-site facilities.
Q: Is there Internet or WiFi access available?
Yes Free WiFi is availbale in all apartments. Streaming services are also available enabling guests to utilize their own individual streaming platform accounts.
Q: What facilities do you have?
We have a Gym and BBQ Area Heated Pool and Spa
Q: Is there car parking available?
Undercover Secured Parking is available Free of charge
Q: Is all linen provided?
Yes all linen is provided just bring your Beach Towel
Q: How often are the rooms serviced?
Every 7th Day
Q: Are children free?
Children Policy; Under 2 Years Free Over 2 years old is classed as 1 Person and attracts a $25 per night fee
Q: Is the pool heated?
Both Pool and Spa are Heated all year round
General information about our location.
Q: Are there shops or restaurants nearby?
Mid Way Convenience Store Located directly across the Gold Coast Hwy. 7 Eleven Store 24 Hours 3 Minute walk away on the cnr. of Fifth Ave and the Highway Coles Supermarket Situated 4 Blocks up the GC Hwy, Just head north. An Easy Walk
Q: Is there public transport nearby?
Buses go right past the Resort heading north to Surfers Paradise and south to Tweed Heads. Bus stops are around the corner
Q: What local attractions are in the area?
Burleigh Heads Patrolled Surf Beach Burleigh Heads National Park Walks James Street Village Shopping and Cafe Precinct Weekly Farmers Markets Monthly Arts Crafts Beach Markets
Q: How far away is the beach?
Just 50 metres from the patrolled Wonderful Beaches of Burleigh Heads
Q: Where can I buy groceries locally?
Coles Supermarket is 15 minutes walk from our Resort (just 3 blocks North) and is open until late. Seven Eleven Corner Store is situated one corner north of us and trades 24 hours, 7 days. Woolworths and Aldi supermarkets are located at Stocklands Centre just 10 minutes drive away. James Street For Delicatessen, Butchery, Fresh Fruit, Vegetables, Fresh Seafood, Foodworks Supermarket